VOICE MAIL MESSAGES
The following format is an effective and professional guide when
to your co-workers or others.
(greet your co-worker)
I IDENTIFICATION (identify yourself)
F FRAME THE MESSAGE (give some background of why you are calling)
(state what you are asking the co-worker to do)
(give the information needed to carry out the task)
N NEGATIVE OPTION (This means the co-worker should call you
back only if
more information is needed, otherwise
you will assume the task is carried out)
(A courteous close to any message)
A) Rewrite the following
voice mail messages using the GIFTING technique.
Joseph, hi. I wanted to know
if I could get a copy from you of the employee benefits’ handbook;
Maybe you can just fax them
to me if there aren’t too many pages. By the way, this is Henk in Human
Resources. So if you can do all this, give me a call to let me know. I’m at
Mr. Jones, good morning. We
are having a problem with your payment. Your bank called us and informed us
there are insufficient funds to clear the check you mailed us. I am calling
from the accounting department and I hope to hear from you soon to clear up
You can reach me at 203
456-768 from ING bank Holland.
My name is Wieke Eggels
Thank you and goodbye.
B) Write your own voice mail using a
scenario/script which you could use in your daily work