Useful phrases and vocabulary
Aanbevelen We would like to recommend ...
Aanbieden We are offering ...
We can offer you ...
We are pleased to offer you ...
Aandacht vestigen op Please note that ...
We would like to draw your attention to ...
Please send us ...
Aanvragen I would like to receive information about ...
I am interested in receiving ...
Please send me ...
We would be very grateful if you could ...
We kindly request you to ...
We would like to know whether ...
Please let us know if...
I'd appreciate a reply as soon as possible.
Akkoord gaan met We are willing to agree to ...
We are prepared to ...
Afsluiten We look forward to + ...ing
I am looking forward to hearing from you soon
Annuleren We have to cancel our ...
Beantwoorden verzoek In reply to your email of...
With reference to your ...
Thank you for your interest
I'm pleased to send you ...
Thanks for choosing ...
We hope you find this satisfactory
I'll get back to you asap.
(als er vertraging is Your request is being processed.
We are working on your request.
Bedanken We thank you for ...
Thank you (very much)for ...
Behoefte uitdrukken We need/require ...
Bereidheid uitdrukken om Please do not hesitate to ...
We will be quite pleased to ...
Bevestigen van afspraak This is to confirm our appointment ...
Looking forward to seeing/meeting
Bevestigen van ontvangst We have received your ..., for which we thank you.
We acknowledge receipt of ...
Bevestigen van order We confirm your order for ...
I'd like to confirm
Just writing to confirm
Bijsluiten We enclose ... (brief)
Please find enclosed ...
I am sending you .... in an attachment(email)
You'll find the information attached.
We are enclosing ...
Please find enclosed ...
As you can see in the enclosure ...
Feliciteren We would like to congratulate you on ...
Herinneren aan We would like to remind you ...; Please do not forget ...
Klagen We must point out that you have made a mistake in ...
I am writing to complain about ...
We're not happy with
I was disappointed to find/hear ...
Unfortunately, ...
I'm afraid that ...
Informeren/ informing I'd like to inform you of ...
I'm writing to tell you about ...
Just a note to say ...
This is to let you know ...
We are pleased to inform you that ...;
This is to inform you that
Mening geven In our opinion/view...
As we see it, ...; We think/feel that ...
Mening vragen Please give us your opinion about/on ...
Offerte uitbrengen We are pleased to quote as follows: ...
Order plaatsen We would like to place the following order: ...
Solliciteren naar I would like to apply for the post of...
Spoed uitdrukken ... urgently/without further delay
Spijt betuigen We are sorry ...
We regret ...
Uitnodigen We would like to invite you to ...
We would like you to attend ...
Uitnodiging aannemen I will!
I am delighted to accept/to attend ...
Uitnodiging afslaan I regret that I will! not be able to ...
Verontschuldigen Sorry for the delay in getting back to you.
Sorry this is so late.
I do apologize for the delay in replying.
We must apologise for ...
Please accept our apologies for ...
We offer our sincere apologies ...
We deeply regret ...
Verplichting We must ask you to ...
It is absolutely essential that ...
Verwijzen binnen document The diagram/table/chart below shows you ...
The following list shows ...
As you can see from Figure 1, ...
The ... mentioned above/below/on page 3
Verwijzen naar andere personen/ For further information on ..., we refer you to ...
bronnen If you need more detailed information, please contact Mr/Mrs ...
Verwijzen naar eerder contact Referring to your letter/fax of...
Further to our letter of...
We would like to refer you to our email of ...
With reference to our telephone conversation ...
Verzekeren dat We can assure you that ...
We will do all we can to make sure that ...
Verzoek doen Would you please...?
Wijzigen We would like to make the following changes: ...
I'm sorry but I can't ...
I'm writing to call off/cancel
I'm afraid I can't make/manage Friday. How about ... instead?